Thank you for reaching out and for your continued trust in Tradehall. We understand your concerns regarding the recent performance of the PAMM account you’ve invested in.
Please allow us to clarify the role Tradehall plays in the PAMM investment service. At Tradehall, we act as a neutral platform provider, facilitating the connection between investors and PAMM managers. While we provide the technical infrastructure and support for these investments, all trading decisions—including strategies and risk management—are solely determined by the respective PAMM managers. These decisions are entirely independent and beyond the control or influence of Tradehall. That said, we always encourage our PAMM managers to act responsibly and transparently.
We will forward your feedback to the manager in question for their awareness and consideration. We also recommend that investors periodically review their chosen PAMM accounts and consider factors such as risk appetite and past performance when making investment decisions.
Should you need assistance exploring alternative PAMM options or managing your current investments, our team is here to help. Thank you for your understanding and support.